Golden Thread aims to provide a clear and transparent refund and cancellation policy for its software subscriptions and payment-related services.

1. Free Trial

Eligible new users may receive a 14-day free trial before purchasing a paid Golden Thread subscription.

Users should review the available features during the trial period before purchasing a paid plan.

2. Subscription Plans

Golden Thread may offer monthly and annual subscription plans, including:

• Starter – ₹299/month or ₹2,990/year
• Professional – ₹599/month or ₹5,990/year
• Business – ₹999/month or ₹9,990/year

3. Subscription Cancellation

Users may request cancellation of future subscription renewal through available account controls or by contacting Golden Thread support.

Where recurring billing is enabled, users should request cancellation before the next scheduled billing date to avoid the next renewal charge.

Cancellation normally stops future renewal and does not automatically terminate access during an already-paid subscription period.

4. Refund Requests

Refund requests will be reviewed based on the circumstances of the individual transaction and applicable legal requirements.

A refund may be considered in cases such as:

• Duplicate payment
• Incorrect or unintended duplicate charge
• Confirmed technical billing error
• Other cases where a refund is required by applicable law

5. Non-Refundable Situations

Unless required by applicable law, refunds may not normally be provided for:

• Change of mind after substantial use of the service
• Unused portions of a monthly or annual subscription
• Partial subscription periods
• Incorrect information supplied by the user
• Failure to use available features during the subscription
• Suspension caused by misuse or violation of applicable terms

6. Failed Transactions

If a payment fails but an amount appears to have been deducted from the user’s bank account, card or UPI account, the user should first allow the banking or payment network’s standard reversal period.

If the amount is not automatically reversed, the user may contact Golden Thread support and provide the relevant payment or transaction reference.

7. Approved Refunds

Approved refunds will generally be initiated to the original payment method used for the transaction.

Actual credit time may depend on the user’s bank, card network, UPI provider or payment service provider.

8. Payment Gateway Processing

Golden Thread may use third-party payment providers such as Razorpay to process online transactions.

Refund processing times and transaction status may also be subject to the payment provider’s banking and settlement processes.

9. Boutique Customer Payments

Golden Thread may provide tools that allow participating boutiques to collect or record payments against their own customer orders, invoices, advances and pending balances.

Refunds relating to garments, stitching services, tailoring work, products or other services supplied directly by an individual boutique remain the responsibility of that boutique and may be governed by the boutique’s own refund or cancellation terms.

10. Order Cancellation

Cancellation of customer boutique orders is determined by the individual boutique providing the product or service.

Golden Thread provides management software and does not itself determine whether a boutique customer order can be cancelled, except where Golden Thread directly provides the applicable product or service.

11. How to Request a Refund

To request a refund relating to a Golden Thread subscription, please contact support with:

• Account holder name
• Registered email or phone number
• Payment date
• Amount paid
• Transaction or payment reference
• Reason for the refund request

12. Refund Processing Time

Once an eligible refund is approved and initiated, the time required for the amount to appear in the user’s account depends on the applicable bank or payment service provider.

13. Policy Changes

Golden Thread may update this Refund & Cancellation Policy when business practices, payment processes or legal requirements change.

Updated versions will be published on this website with a revised effective date.

14. Contact Us

For refund or cancellation enquiries:

Golden Thread
Near HDFC Bank, Adda Chamyari,
Amritsar, Punjab, India

Website: goldenthreadworld.com
Email: [YOUR SUPPORT EMAIL]
Phone: [YOUR SUPPORT NUMBER]